Senior Executive - Customer Success

Customer Success

Bengaluru

Job Description

Position Title : Senior Executive - Customer Success

About Greytip:

Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.

greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more.

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai.

Position Purpose :

Replacement for existing resource.

Preferred Functional Knowledge:

Good Communication Skill
English, Hindi (Mandatory) + Malayalam/Telugu/Marathi/Gujarati will be an added advantage
Good Patience to listen.

Key Responsibility:

Being an effective connector and communicator, you establish rapport with new customers, partnering with them starting at onboarding to proactively ensure their success.
You foster successful relationships with customers, earning the right to reference-ability.
You manage and monitor customer support escalation and identify risks, serving as an internal customer support advocate.
You partner with product management, sharing customer feedback and your own observations to provide ideas on product feature improvement.
You manage multiple complex customer situations.
You understand data and it’s value to the organization, are conversational in the technical aspects of our capabilities, and can recognize when greytHR can add value to a customer’s strategic initiatives
You are passionate about your customers’ success.
During a crisis, you project confidence and put customers at ease.
You can influence a variety of stakeholders to get the job done for the customer.

Tools experience if any:

Microsoft Excel
MS Access & SQL ( Optional )
Customer support tools, such as Zendesk, Freshdesk etc will be a value add.

Qualification and Experience:-

4-6 years of experience working in a customer facing position.
Demonstrated experience in managing complex customer relationships.
Should have owned the customer issues and ability to lead to closure.
Experience in SaaS modules will be an advantage.

Benefits:

Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation.
Great team members & energy filled work environment
Maximum exposure in Service based industry with various customer interactions.
Flexibility of working Remotely or Office Premises.
Compensation as per Market Standards.

Job Requirement

Good Communication Skill
English, Hindi (Mandatory) + Malayalam/Telugu/Marathi/Gujarati will be an added advantage
Good Patience to listen.