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Specialist/ Associate - Product Support
Help Desk-SBU
Bengaluru
Job Description
Job Title: Specialist/ Associate - Product Support
About Greytip:
Greytip Software is an HR software company serving global SME businesses through a cloud HR platform ‒ greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.
The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory
compliances, expense claims, employee self-service and much more.
Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,
Hyderabad, Pune, and Dubai.
About Department:
Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
Position Purpose :
Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.
Preferred Functional Knowledge:
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
Key Responsibility:
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
- Solutionize either through configurations or workarounds to address client specific requirements
- Develop competence in the use of all the information systems used in implementation of the application
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
Tools experience if any:
- Experience in GreytHR & Zendesk
Qualification and Experience:
- Any Graduate with 1+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
- Excellent client handling skills
- Domain knowledge in Indian Payroll is mandatory
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
- Excellent verbal and written English communication skills
- Excellent skills on effective telephone and email communication
- Apart from English, familiarity in either Hindi, & other langauges would be added advantages
- High degree of patience
Benefits:
- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.
External Skills And Expertise
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
Job Requirement
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support